About Westside Medical Supply
Westside Medical Supply is a family owned and operated company that has been providing medical equipment solutions to the Upstate New York region for over 11 years.
The corporate office is a 20,000 square foot facility located at 765 Elmgrove Road in Gates, a suburb just west of Rochester, NY. Ron Nettnin, President and CEO, started Westside in 1999 with his wife Sonia. He has guided the company to becoming one of the leading DME complex rehab equipment providers in the state.
Over the years, Westside Medical Supply has become known for their expertise with wheelchair and wheelchair repair, scooters and finding the right choice for your specific needs. Ron’s extensive experience in custom rehabilitation and wheelchair seating technology combined with a successful track record in home health care operational management, has led to the rapid growth and continued success of Westside Medical Supply as a top medical equipment provider.
With only one location in the Rochester area, Ron is committed to the western NY area although recent contracts is allowing him to pursue the states needs further. Ron is also an ATP RESNA certified, which is now required by Medicare and other insurance companies in order to provide certain Complex Rehab wheelchairs. His 26 years of experience and hands-on approach with both his customers and his employees makes him one of the leaders in today’s industry.
Westside Medical Supply has become the clinician’s choice for all things related to complex rehab equipment and wheelchair repair and service. With our RESNA certified Assistive Technology Professionals, factory trained service technicians, a premier billing and process management system, and cutting edge software and technology enhancements, Westside Medical Supply is ready for further growth and expansion in the medical equipment industry despite continued cuts in reimbursements.
- We strive to provide the highest level of product, service, knowledge and commitment to our clients and referral sources in New York State.
- Our goal is to meet your needs, enhancing independent functional mobility and quality of life.
Ron is very active in day-to-day operations and has added some very key people to assist with the growth of his company. Ron tells everyone that what sets his company apart is his employees’ knowledge and their super-caring customer service. “I feel I have the best of the best in the industry”, Ron explains. His brother Ed does many of the high-end power mobility with the assessments and evaluations. Ed has learned so much in the industry that he is now one of the main go-to guys when it comes to knowledge on these high-end devices. Eric and Marisa are also Outside Sales reps, who everyone loves with account building and have picked up very fast in the DME industry. Marisa specializes in the Pediatrics and has built up a very good customer base as she is so patient with the families of these young children. She is also a mom of a special needs child, Noah. Sonia supports customer service and the purchasing, while Melissa and Sara managing the walk-in sales. Ron explains that Sara and Melissa are simply the best customer service reps in all of New York State. They are very knowledgeable and factory-trained certified fitters for orthotics and Sara always has a smile. Dave is a factory-trained Service Rep who is very courteous to the customer and very knowledgeable when working with the service/repair issues. Chuck manages the day to day orders, deliveries and service calls. Jen is a new addition and she is remarkable with supporting Ed and all his sales. Mark Delmotte is also new with Westside and he is not only a great Orthotist, but he is in a band and quite the musician. Mark really knows the body and how to treat it, as he says he takes care of the body from nose to toes. Amanda V. is our biller and super extraordinary. Maresa is our bookkeeper and she takes care of the bills that Westside receives on a day-to-day basis. Both Maresa and Amanda V. are moms with young children and we call them Super Moms. Amanda N. is our Marketing/ Female Supply Specialist, who also supports Eric with his outside Sales. Our driver, Mike, is the guy who the public sees the most and he is very educated when delivering the products. He will explain everything about the product and set it up correctly.