Meet The Westside Medical Staff
Come experience the difference experience makes! Your mobility is our priority!
In loving memory of Eric Nettnin
Eric started in the DME industry when he was just 16 by delivering and setting up equipment. Throughout his career he became more familiar with Rehab Sales and was able to provide the proper equipment for each specific individual. He enjoyed seeing the positive changes he was able to make to customers’ lives. He was passionate about helping others at work and outside of work. His positive energy allowed for a positive work environment daily. Eric has a lot to do with the success of Westside/Eastside Medical Supply and his efforts will never be forgotten.
Eric started his DME career at his father’s (Ron Nettnin) side when he was 16 years old. Eric enjoyed life to its fullest and participated in many athletic and outdoor endeavors, mastering many. He accepted the challenge of following in Dad’s footsteps when tragedy took him from us. Our Westside/Eastside Medical Supply Family mourns his loss as does the community he served…
Matthew Presciutti, Sara Tebo, Sarah Daniel
From answering customer questions to dealing with insurance companies, our team takes the steps necessary to make sure that you are a satisfied customer when you leave our store. They are factory-trained certified fitters for orthotics as well as very knowledgeable on all products we carry. With over 15 years of combined experience, our customer service team can help find the product to best fit you!
Customer service is the hallmark of the Westside and Eastside Medical Supply experience. Our trained staff combines a caring, can-do attitude to every aspect of their fast-paced job. Whether fitting compression socks or advising clients on lift chairs, they handle a myriad of tasks to get you what you need or direct you to the specific team required to manage your issues. Our staff members have a vast inventory of products at their disposal combined with the knowledge and experience to deliver superior outcomes.
The billing team helps to make sure that each customer is being billed correctly based on their insurance plan as well as day-to-day expenses that occur in the store. They are knowledgeable on pricing of products as well as specifics. Although much of their work goes unseen to others, they are an important asset to the team with over 15 years of accounts payable experience.
The backbone of any business is its financial integrity. Our billing/HR department works behind the scenes to keep our company running smoothly, from billing insurance to accounts receivable, they do it all.
Power mobility is important to us. Our rehab sales team can give high-end power mobility assessments and evaluations which will in turn help our team find the correct fit for your unique issue. The rehab sales team is knowledgeable and responsible when it comes to power mobility devices. Our sales team is RESNA certified allowing them to handle all aspects of complex rehab such as custom seating, custom wheelchairs and patient lifting systems.
Power mobility is an integral department at Westside Medical Supply. Our RESNA certified rehabilitation team combines decades of real-world experience to optimize your complex mobility needs. Our RESNA Certified Assistive Technology Professionals (ATPs) assist physicians and therapists during clinical wheelchair evaluations to determine the most appropriate piece of equipment to help patients achieve their highest level of function and mobility.
From custom wheelchairs to patient lift systems, our specialist will work with your allied health professionals to select and deliver the most appropriate products available.
Leanna Spallina, Mitch Drobeck, Kevin Leary, Brad Hewitt, Jeff Benjamin and Rob Derleth
Our Accessibility Staff are licensed mechanics throughout the City of Rochester making them experts on all your needs. They are experienced in installing and servicing stair lifts, vertical platform lifts, ramps, and residential elevators. Our accessibility staff is helping people stay in their homes through the networks at Westside Medical Supply and their own connections established over many years.
Accessibility as defined in our DME world means the ability to get from one place to another with the least amount of worry for your safety, while maintain dignity and self-reliance. Our trained staff combines several skilled trade disciplines, and we’re available to install and service stair lifts, wheelchair lifts, patient lift systems, vertical platform lifts, ramps and residential elevators. They also make accommodations within your home to keep you safe, from installing grab bars to widening doorways to accommodate your new wheelchair. Call for a complimentary consultation appointment.
Our service technicians are experts in in the repair and maintenance of rehab equipment. They understand an individual’s worry of being without their medical equipment due to malefaction or damage. They work around the clock to provide needed repairs quickly and efficiently.
Service after a sale is important to the vitality of a DME provider and we have the best service technicians in Rochester. They are well versed and experienced in cutting edge technology while responding to the needs of older products. They work closely with the rehabilitation and customer service teams to ensure all of our products get the attention they deserve and keep a large inventory of spare parts to reduce repair time. Many of the repairs can be done while you wait. Please call for an appointment.
Delivery and Warehouse
Our educated delivery men give their best to the public and safely deliver any item needed. These men are who the public sees on a day-to-day basis as they deliver in just a days’ notice to anywhere in the Western NY region. Customer satisfaction is important to our team therefore they will thoroughly explain everything about the product and correctly set it up to make sure it is comfortable for the client.
Our Westside Medical Supply warehouse/delivery team can provide white glove delivery and set-up for many of the items we provide. From hospital beds to lift chairs they are as reliable as your mail man! Courteous, knowledgeable, and prompt; they make the process as seamless as possible.
Mark T. Delmotte, CO (Certified Orthotist) has been serving the orthotic (bracing) needs of Rochester area patients for over four decades and continues to deliver the highest quality product, service and caring approach that has become the benchmark of the Orthotics/Prosthetics profession. Mark has office hours by appointment at both our Westside and Eastside locations and is available for house calls when needed.
If you don’t see what you need on our website, please call Mark for a complimentary consultation.
James Herring (Manager) and Marisa Feeley
Our Eastside staff is trained and educated in CSR as well as knowledgeable about Pediatric Rehab. They can find the product that best fits your needs as well as answer any questions you may have on any products and services that we offer. They are knowledgeable about products and options to best suit your injury. Their positive attitudes and drive for the company make them great leaders at the Eastside location.