I want to say “Thank you” to the staff for the service they provide to the Rochester, N.Y. community. I needed a shoulder brace for my right arm; the available size was too large. However, your business has an on-site “orthotist”! Mark Delmotte, took the available brace and created a customized fit for my needs. We discussed what I would prefer to have done and he proceeded to cut, sew, glue, and attach a thumb-release belt. I can easily use this device and it is comfortable. I am so grateful; it has made a significant difference in my ability to engage in various activities and recover when I over extended myself.
Sara was fantastic to work with both on the phone and in person. I called for a specific device my wife needed right away and Sara was able to ask the right questions on the model number and size. After a very brief hold, she found it and had it ready for me at the counter when I picked it up 20 minutes later. While the phone call was excellent, the experience in person was even better. Sara was able to answer all the rest of my questions and even found an add-on product in stock that will make my wife more comfortable. I thank you and she thanks you. Everything is working great!
Was in desperate need of major repairs on my walker with seat. They were able to do the required repairs with used parts at no charge. I am beyond pleased and grateful. Thank you all and God Bless!
My experience with Westside was pleasant from beginning to end. I found them on the web, called ahead of time to ensure that the braces that I required were available, etc. From that moment on I have been a fan of theirs! Location, facility, staff, all get a huge 👍from Stacy. Also, the experience was very informative, I feel like they truly know their stuff, and have already begun recommending their services with high regard. Thank you Westside for such a pleasant experience during such a challenging time in my life. Keep up the Great work. I appreciate it.
Westside medical has been so wonderful. I would recommend this company with flying colors. The owner personally took time out of his day to accommodate my family. All of the staff was super helpful and friendly. Thank westside medical !!
I highly recommend Westside Medical Supply. I found them on the web, called them Friday afternoon 4/29/16 to ask if they carried the Jobst compression stockings I was looking for in my size and color and the very pleasant and helpful man who answered the phone went out to the floor to check for me. They had them so I went in Saturday morning 4/30/16 and the woman who helped me check the size by measuring my legs and then finding color and style I like was very helpful too. The prices were less than ordering online through other stores. I will be getting all my supplies through Westside Medical from now on.